Calling All BPOs

Since this blog will talk about anything BPO, all Business Process Outsourcing reps out there! Get with us about anything you want to discuss. We will take in suggestions on new topics, trends and just about anything we can write about in this space.

Much Ado About BPO

Ever since the Business Process Outsourcing (BPO) industry experienced a boom back at the turn of the century, the industry has received praise while being the subject of revilement. It is both boon and bane for businesses. On one side, it can mean staff cuts, and jobs shipped elsewhere, where labor may be cheaper or more efficient, or both. On the other hand, it has helped many businesses  streamline their operations and really focus on what they are good at. This is for both ends of the spectrum; such that support industries focus on providing support while financial, manufacturing, technology and other industries become more efficient in their respective industries. 

This Jekyll and Hyde characteristic is actually the best thing about business process outsourcing. The threat of job loss has forced individuals and businesses to become better at their specialties. Accountants and engineers become better accountants and engineers. Finance and design companies become improved finance and design companies. And, the support companies they outsource to take on jobs they are well-trained for; and, in turn, grow.

This way, BPO is really a co-beneficial partnership between specialized organizations. The furor that came with outsourced jobs is just a defensive reaction, without really considering the self-improvement that comes with such an arrangement. 

When done right, outsourcing can be the best thing you can do for your business.

The BPO That Works blog will talk about anything and everything BPO. Check back here every now and then for news, updates and tips.